RETURN POLICY

Our Returns Policy?

At Natural Gemstones we want every customer to be 100% satisfied with our service. We want you to be delighted with your purchase but if you are not you can return any item for exchange by notifying us in writing of your wish to return your purchase within 7 working days of receipt, as long as it is unused and in its original packaging.

We will be happy to exchange the item with any item/s that is available within our store, subject to a balance being paid for items that are of a higher value than the original purchase. We will send any exchange items free of postage charges.

How do I return something?

Making a return or exchange is easy. Just email info@naturalgemstones.net to notify us of your wish to return a purchase within 7 working days from the day after you receive your order. We will then email you back with a return reference number. Once you have the received the Return Reference Number by email, include it with your item when returning it.

You can return an item to our store as long as you have your receipt or delivery note.

Alternatively you can send your return by post. Please post your item(s) back to us at:

Returns Department
Gold and Diamond Park
G34A,Bldg-1, Phase 1,Dubai, UAE

within 28 days of receiving your order.

Always include a daytime telephone number and your email address in case we need to contact you about the return. If you no longer have your delivery note, please include a letter giving your name, address, customer number if possible, email address and daytime telephone number plus a note of what you are returning and why, and what you wish to exchange for.

Make sure your items are securely wrapped and send your return to:

Returns Department, Gold and Diamond Park
G34A,Bldg-1, Phase 1,Dubai, UAE

Parcels are returned at your own cost, and we strongly recommend you have in insurance of postage from the courier you will send as we are not responsible for your parcel only once it has been received into our store. Items lost in transit will not be treated as returned.

How do I arrange an exchange?

If you wish to exchange an item, we suggest you return the item using our return procedure, within 7 days of receipt, and order the new item separately.

Can I return an item to store?

You can return an item to our store as long as you have your receipt or delivery note. Our working hours 10:00am till 20:00 pm, our shop is located in Gold and Diamond Park  bld.1 G34 A

Can I return an item I bought in store by post?

Yes, just make sure you enclose your original receipt and your name, address, a daytime telephone number and email address in case we need to contact you.

Can I return an item I received as a gift?

An item that was received as a gift can be exchanged for other item. An email will be sent to the person who made the original purchase when the exchange is completed.

Final Sale

All products not eligible to be returned will be noted in the Product Details. No returns or exchanges will be accepted on the following items and sales of the following items are considered Final Sale:

Collectable Stones

Gemstones above 500 $

Fine Jewellery.

Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within 1 months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Natural Gemstones will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item.

If you loose a gemstone from the Jewellery are not consider a faulty product and is not replaceable by the company.